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Privacy and Feedback

Road Trauma Support WA is a program delivered by Injury Matters. Injury Matters aims to provide high quality services to the Western Australian community in a safe environment through our range of programs, while respecting the diversity, dignity, and privacy of those engaged with our organisation in an inclusive manner. These rights and responsibilities extend to our clients, their carer/s, participants, volunteers, contractors, team of staff and those engaged with our organisation, programs, or services as appropriate.

You can read our Service Charter

Privacy

Road Trauma Support WA is committed to upholding the privacy of our clients at all times, providing the highest level of confidentiality and service in all our dealings.

All information, support and counselling services are conducted within an environment of complete privacy, absolute confidentiality and without interruption. To download our privacy statement click here.

Feedback

Road Trauma Support WA works to constantly develop and improve services to our clients. To do this, we regularly consult with the community on a range of key issues and provide mechanisms for people to give us feedback on an informal basis.

Our Service Charter affirms that all clients have the right to provide feedback about any aspect of Road Trauma Support WA; without fear of recourse, expecting that any complaint will be investigated promptly, appropriately and in confidence.

Of course, we love to receive positive feedback, so if there is something about our service that you would like to compliment, please let us know. Any ideas to improve the service are also welcome.

Providing Feedback

There are a variety of ways to give feedback:

Complete our Feedback Form and place in our locked Suggestion Box at reception or mail it to: Trauma Support Manager

  1. Trauma Support Manager
    Injury Matters
    PO Box 208
    Leederville WA 6903
  2. Contact us by phone on (08) 6166 7688 or toll-free: 1300 004 814; or
  3. Email us at [email protected]
    You may choose to remain anonymous but providing your name and contact details allow us to acknowledge your feedback, follow up with you for clarification and provide a response.

If you are not feel satisfied with the response, you can submit a written complaint to:

Chief Executive
Injury Matters
PO Box 208
Leederville WA 6903

For a list of external avenues for complaints please click here.

Disclaimer

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider.

Road Trauma Support WA is not a 24 hour crisis service.

For opening hours, click here.

For emergency assistance, please call 000 for ambulance, fire or police or contact your GP or one of the following services;

Find out more