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Everyone has different ways of dealing with the impact of a road crash. You may find it helpful to talk to someone, particularly if you are struggling with everyday activities, special events or anniversaries. Our specialised counsellors will help you in a safe, non-judgemental and confidential manner.

We provide specialised trauma and bereavement counselling:

  • In-person (Leederville) or via telephone or video call;
  • No referral needed;
  • No limit on the number of sessions;
  • No timeframe for when the incident occurred;
  • Free service.

Our commitment to you

The Road Trauma Support program aims to provide respectful, nurturing, and confidential support services to anyone in WA affected by a road crash.

These rights and responsibilities extend to our clients, their carer/s, support networks, staff and anyone engaged with our program services as appropriate.  


Road Trauma Support WA is a self-referral service. You do not need a referral from a medical or health professional to access our services. Contact us by email or call 1300 004 814 for assistance.

If you have made a claim for compensation through an Insurer or Legal Practitioner, please read the information on the Insurance Claims page .

Can I refer someone else?

You may know someone who you think would benefit from our service, this could be someone in your family, someone you know socially or someone you are treating as a health or other professional. You can either:

  • Encourage them to contact us directly for assistance; or
  • Request Road Trauma Support WA to contact them using a Third Party Referral form.

Please note Injury Matters’ Service Charter affirms our respect for a person’s right to choose and/or accept support, and their right to Privacy.

If there is someone that you would like us to make contact with, immediately or at some appropriate time in future, we require a completed Third Party Referral form with their signature to provide consent for us to do this.

If you would like to discuss options for Road Trauma Support WA to work alongside your workplace or community, please contact Christine.

  • Christine Smith General Manager - Recovery Support

    You can talk to me about: Services and programs to support individuals, communities and workplaces in recovery following injury,in particular road trauma and the prevention of harm to mental health.

    What I enjoy about working at Injury Matters: Being able to assist people at a time they most need in a way that is genuine and supportive, offering a sense of hope, while feeling supported by the wider team and organisation.

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What can I expect?

We understand that reaching out for help can be difficult. When making an appointment for counselling, a team member will provide you with intake douments to be completed prior to your scheduled first appointment.

For phone and video call appointments, please ensure your documents are returned to use by email or post prior to your appointment.

If attending in person, it is suggested you arrive 10 minutes prior to your first scheduled appointment to review your intake documents.

Your first appointment with a counsellor may last up to 90 minutes, with subsequent sessions up to 60 minutes.

Please feel free to discuss any questions you may have about counselling sessions, expectations or processes with your counsellor.

In the event you are not able to attend an appointment, please notify us as soon as possible preferably with at least 24 hours’ notice.

Who am I meeting with?

Our counsellors are highly qualified and hold a degree in either Counselling or Psychology. They provide a safe environment for individuals who have been affected by a road crash and personalised counselling fit for the needs of the client.

They use a range of counselling techniques including but not limited to cognitive behavioural therapy (CBT), eye movement desensitization and reprocessing (EMDR), dialectical behaviour therapy (DBT) and bereavement counselling.

Our Counsellors include:

  • Melissa Nicholls Counsellor

    You can talk to me about: Mental health, grief, loss, and the journey to recovery.

    What I enjoy about working at Injury Matters: It's enjoyable working as part of an organisation that places value on the wellbeing of both the consumers and the workforce, and also appreciates the indivudal experience, skills and expertise that each person brings to the team.

  • Clare Robbins Counsellor

    You can talk to me about: You can talk to me about road trauma and the psychological impact it has on all involved and what may aid in recovery.

    What I enjoy about working at Injury Matters: I enjoy working for an organisation that is passionate about what we do but also an organisation that is equally passionate about the wellbeing of its staff.

  • Alison Watkins Counsellor

    You can talk to me about: Topics related to road trauma, which includes coping with adjustments, mental health, grief, loss, and the journey to recovery.

    What I enjoy about working at Injury Matters: The organisation and the people who work here place a lot of value in delivering programs that can provide vital information and care to the community.  Injury matters care for the client and the workers which makes it a wonderful place to work

Find out more

The service is funded by the Road Trauma Trust Account with contract management through the Road Safety Commission WA.