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[email protected] | (08) 6166 7688 |1300 004 814 (freecall)

Everyone has different ways of dealing with the impact of a road crash. You may find it helpful to talk to someone, particularly if you are struggling with everyday activities, special events or anniversaries. Our specialised counsellors will listen and help you understand your trauma- its effects and triggers, then help you develop the skills and strategies you need to heal and move forward. All the emotional and psychological information and support you need, without judgment.

We provide specialised trauma and bereavement counselling:

  • In-person (Leederville) or via telephone or video call;
  • No referral needed;
  • No limit on the number of sessions;
  • No timeframe for when the incident occurred;
  • Free service.

If you are in need of immediate support, please contact your GP or one of the following services;
Lifeline 13 11 14
Samaritans Crisis Line 13 52 47
Kids Help Line 1800 551 800
13YARN 13 92 76 Crisis Care 1800 199 008

Our commitment to you

The Road Trauma Support program aims to provide respectful, nurturing, and confidential support services to anyone in WA affected by a road crash.

These rights and responsibilities extend to our clients, their carer/s, support networks, staff and anyone engaged with our program services as appropriate.  

Counselling for Children and Youth

Children have unique ways of understanding death and other traumatic events, depending on their age and level of maturity. Just like adults, they vary in their ability to cope with road trauma whether involved in a crash, being a witness to a crash or having lost someone they were close to.

Road Trauma Support WA can provide counselling support to children aged 13 years and over. Parents or guardians of the child will be required to be involved in the initial appointment to ascertain who is supporting the child, expectations for the child, whether the child is open to counselling and whether they can participate in traditional talk therapy.

Mature minors, 16 years to 17 years, who are no longer financially dependent on their parent/guardian, can engage in the counselling service without needing a parent/guardian signature.

Support for children under 13 years

Road Trauma Support WA can assist parents and guardians of children under 13 years to help them understand the trauma their child has experienced and the best way to assist their child in coping with the trauma. If a parent or guardian would like to engage with the counselling service to support their child, we encourage you to contact us at [email protected] or 1300 004 817 (free call).


Road Trauma Support WA is a self-referral service. You do not need a referral from a medical or health professional to access our services. Contact us by email or call 1300 004 814 for assistance.

Third party referrals

You may know someone who you think would benefit from our service, this could be someone in your family, someone you know socially or someone you are treating as a health or other professional. You can either:

  • Encourage them to contact us directly for assistance; or
  • Request Road Trauma Support WA to contact them using a Third Party Referral form.

Please note Injury Matters’ Service Charter affirms our respect for a person’s right to choose and/or accept support, and their right to Privacy.

If there is someone that you would like us to make contact with, immediately or at some appropriate time in future, we require a completed Third Party Referral form with their signature to provide consent for us to do this.

Insurance Claims

If you have made a claim for compensation through an Insurer or Legal Practitioner, please read the information on the Insurance Claims page .

Counselling Frequently Asked Questions

Your call will be answered by our Client Liaison Administration who will take some brief information from you such as your name, contact information and a few background details as to why you are calling. You will be booked in for an initial 30-minute appointment with one of our Counsellors.

Yes, a Counselling and Confidentiality Agreement needs to be signed before your first appointment.  This will be sent via a link in an SMS. If you are unable to sign via the link a hard copy will be sent by post. If further documents are required, the Client Liaison Administration will be in touch to provide you with the documentation. For phone and video call appointments please ensure your signed documents are returned to us by email or post before your first appointment. If attending in person, it is suggested you arrive 10 minutes early to your first appointment to return your documents.


Your first appointment will be a 30-40 minute phone call that offers initial guidance and support relevant to your circumstances. A counsellor will call you on the phone number provided.  Please ensure that during your telephone or video appointment, you are in a quiet place, preferably on your own and there are no other distractions. We kindly ask that you not drive whilst communicating with the service, this includes hands-free calls.


Your first appointment will be a 30-40 minute phone call. Your next appointment may last up to 90 minutes, with subsequent sessions up to 60 minutes.

Yes. You can do your sessions over a secure video platform or the phone. If you would like to attend in person where possible and over the phone or video call otherwise, you can discuss this blended approach with your counsellor.

Our counsellors are highly qualified and hold a degree in either Psychology or Counselling. They provide a safe environment for individuals who have been affected by a road crash and personalised counselling to fit the needs of the client. They use a range of counselling techniques including but not limited to cognitive behaviour therapy (CBT), eye movement desensitization and reprocessing (EMDR), dialectical behaviour therapy (DBT) and bereavement counselling.

Unfortunately, we have many other people who have also experienced road trauma and are waiting to access our free counselling service. We, therefore ask, if you are unable to keep your scheduled appointment, to notify us as soon as possible, with at least 48 hours' notice.

This will vary, depending on the nature and the depth of the trauma you have experienced. You may have a specific issue that you can resolve quickly or deeper issues that will require a longer therapy process. You can talk about the length and form of your therapy with your counsellor and review your progress regularly to best cater to your needs.

Find out more

Injury Matters delivers the Road Trauma Support WA service through funding by the Road Trauma Trust Account and contract management by the Road Safety Commission.

We strive to be culturally sensitive as we represent the Western Australian community in our imagery.

Please be advised that our website or resources may contain images, videos, or voices of people who have since passed away.

If any material causes concern, please contact us on (08) 6166 7688.

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