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Insurance Claims

If you have experienced road trauma and have made a claim for compensation, including Compulsory Third Party (CTP) and WorkCover (Worker’s Compensation), the cost of accessing services provided by Road Trauma Support WA may be recouped from your Insurer to assist us in covering our costs.

Please tell us if you have received, or are seeking compensation for your road trauma incident.

Insurance Cover

Insurers pay the associated costs of psychological assessment, treatment and reporting.

If the cost of providing past or future services is factored into your final compensation payout, your insurer will reimburse Road Trauma Support WA from your compensation settlement.


A doctor’s referral is required for Compensable Client Services.

Please ask your doctor to write a referral letter to us and either bring to your initial appointment or email it to us at [email protected] prior to your initial appointment.

Your Privacy

Road Trauma Support WA is committed to upholding the privacy of our clients at all times, providing the highest level of confidentiality and service in all our dealings.

We ask for your claim number and insurer’s details. We also require you to sign a Release of Information Form giving us permission to release and/or obtain information relevant to your claim and treatment with your insurer, doctor and any other party deemed relevant by you such as physiotherapist, lawyer etc.

See our detailed Privacy Policy, or contact us for more information.

Fees charged to insurer

The fees which we charge your Insurer are based on the Australian Psychological Society and WorkCover Guidelines and reviewed annually. An itemised invoice and report are sent to your Insurer at each month-end.

If your claim is rejected by insurers, Road Trauma Support WA continues your service at no cost to you.

See our Information Sheet for the Schedule of Fees charged to Insurers.

Find out more

Injury Matters acknowledges and respects the Aboriginal and Torres Strait Islander people as the custodians of the land on which we work, live and build our lives, families, and communities. We pay our respects to the First Nations People of this country, their cultures and Elders past, present and emerging.

Injury Matters strives to be culturally sensitive as we represent the Western Australian community in our imagery. Please be advised that our website or resources may contain images, videos, or voices of people who have since passed away.

If any material causes concern, please contact us on (08) 6166 7688.

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